If you would like to delete a record such as a contact, bear in mind the relationship the contact has with records with past calls, meetings etc. will be lost. Restoring the contact will not get that record back.
To delete multiple records from the list view follow the below steps
Navigate to the modules list view that you want to delete the records from
Create a filter for the list view to display the records you want to delete
Click the check box in the left corner to select the top 20 records
Click the Select all records in the result set to select all the records returned by the filter
Click the drop down arrow next to the check box
Click Delete
If you wish to have records deleted or restore deleted records, please see the following Get support in Access CRM and reference the title of this article.
Note: For mass restorations of records this may require consultancy to restore records from a backup