The Sugar Email Archiving service allows users to easily archive email to Sugar records simply by sending the email to a special email address.
The email archiving service monitors the email address and imports the email into your instance of sugar and links related records without the use of a plug-in or other syncing process.
In the event that emails are not being archived to CRM, please request assistance from your IT department responsible for your email.
If your organization uses the ModSecurity web-application firewall (WAF), you likely abide by attack-detection rules that block certain user agents for security purposes. The Sugar Email Archiving server will contact your Sugar instance via the "python" user agent. Contact your network administrator to confirm that your ModSecurity settings are not blocking the user agent called "python" from connecting. Certain firewall setups may block the activation request. Try temporarily disabling the firewall and attempt the activation again.
Please refer to the following article for further support.
Please refer to the following article on how to enable the email archiving service.
