Access CRM will occasionally display greyed out fields. These are often on closed records or due to the record being owned by the software on the other side of an integration. If the record is being driven from an integrated product, then you will need to edit the field in the other software.
It can also be caused by being populated from elsewhere such as the Product Catalogue to Product relationship or a calculated field.
If none of these are the case then please see the following Get support in Access CRM and reference the title of this article.
