Skip to main content

Merged Document cannot open. Error: Failed to load PDF document

This appears to be an issue with any ampersand that is in a string being pulled into the document, which is a known Sugar bug and will be resolved in a future release.
​
Please ensure that no fields being merged include an ampersand &. This includes drop down fields such as Product Category and Product Types in the Quotes module for instance.
​
If this does not resolve the issue, please see the following Get support in Access CRM and we will gladly assist you further.

Did this answer your question?