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Use process definitions to automate scenarios such as field changes and email reminders. Find detailed instructions <a href="https://support.sugarcrm.com/Documentation/Sugar_Versions/10.0/Ent/Administration_Guide/SugarBPM/Process_Definitions/" rel="nofollow noopener noreferrer" target="_blank">here</a>. For automated emails, create a Process Email Template to use within the send email element of a process definition. Find a guide for this <a href="https://support.sugarcrm.com/Documentation/Sugar_Versions/10.0/Ent/Administration_Guide/SugarBPM/Process_Email_Templates/" rel="nofollow noopener noreferrer" target="_blank">here</a>.

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